Privacy Policy
Information We Collect
We collect information in the following ways:
Information You Provide
Information you choose to provide when completing forms, requesting a quotation, booking a survey or contacting our team.
Information Collected Automatically
Information collected automatically when you visit our website, including browser details, pages viewed, device information and website performance.
Log Data
When you visit our website, we may automatically collect:
- IP address, browser type, pages viewed, date and time of your visit, and time spent on our website.
- Technical information, including website errors and performance data.
Device Information
We may collect information about the device you use to access our website, including the device type, operating system, browser version and general device settings.
Personal Information We May Collect
- Full name
- Email address
- Telephone or mobile number
User Content
If you submit reviews, comments, photographs or other content through our website, it may be published and viewed by other users where applicable.
Why We Collect Your Information
We only collect the personal information needed to respond to enquiries, provide our services, arrange surveys and meet our legal responsibilities.
How We Use Your Information
We collect information when you contact us, request a quotation, complete an enquiry form or interact with our website.
Information you provide may be combined with website usage data to improve our services, website performance and customer experience.
Keeping Your Information Secure
We use appropriate technical and organisational security measures to protect your personal information against unauthorised access, loss, misuse or disclosure.
If you create login details, you are responsible for keeping your password secure.
Data Retention
We keep personal information only for as long as necessary to fulfil the purpose for which it was collected or to comply with legal obligations.
Children's Privacy
Our services are not intended for children, and we do not knowingly collect personal information from anyone under the age of thirteen.
Sharing Your Information
We may share personal information with:
- Trusted service providers and professional partners.
- Regulatory bodies or law enforcement where required by law.
- Organisations involved in the sale, merger or transfer of our business.
International Data Transfers
Where personal information is transferred outside the UK, we ensure appropriate safeguards are in place to protect your information in accordance with UK data protection legislation.
Your Rights
You have the right to:
- Choose whether to provide personal information, although it may affect the services we can provide.
- Request access to your personal information.
- Request correction of inaccurate or incomplete information.
- Request a copy of the personal information we hold about you.
Complaints
If you have concerns about how we handle your personal information, please contact us first so we can investigate. You also have the right to raise a complaint with the Information Commissioner's Office (ICO).
Use of Cookies
Our website uses cookies to improve functionality, understand how visitors use our website and enhance your browsing experience. Please refer to our Cookie Policy for further information.
Business Changes
If Goldfinch Insulations Ltd is sold, merged or restructured, your personal information may be transferred as part of the business transition where permitted by law.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in legislation, business practices or the services we provide. The latest version will always be available on this page.
UK GDPR Compliance
Goldfinch Insulations Ltd is a Data Controller and processes personal information in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. Personal information is processed only where there is a lawful basis, including consent, contractual necessity, legal obligations or legitimate business interests.
We may process personal information to respond to enquiries, arrange surveys, provide our services, improve our website, communicate with customers, meet legal obligations and protect our legitimate business interests.
Where required, personal information may be retained to comply with legal requirements, regulatory obligations or legal proceedings. If information is transferred outside the UK or EEA, appropriate safeguards will always be applied to protect your data.
Your Data Protection Rights
- Right to Be Informed
- Right of Access
- Right to Rectification
- Right to Erasure
- Right to Restrict Processing
- Right to Data Portability
- Right to Object
If a personal data breach occurs, we will investigate the incident and notify the Information Commissioner's Office (ICO) and affected individuals where required by law.
If you have any questions about this Privacy Policy or how your personal information is handled, please contact Goldfinch Insulations Ltd. If you remain dissatisfied, you have the right to lodge a complaint with the Information Commissioner's Office (ICO).